Technical Expertise

  • Dedicated Technical Centre with more than 50 trained engineers
  • Specialist Engineers handling PP & Connectivity products
  • Regular product trainings and technical workshops for engineers
  • In house skill enhancement trainings for engineers
  • 100% Konica Minolta (Outward) Certified engineers
  • Daily Activity Tracking for engineers
  • Automated Call Management System ensuring swift response
  • Engineers get call details through automated SMS
  • Fast response time of within 4 hours
  • Automated Quotation & Invoice tracking system
  • Automated Preventive & Warranty Service call monitoring
  • Customer Satisfaction Survey to ensure prompt delivery & resolution of service issues
  • Remote device monitoring (CSRC & Printfleet) for the printers connected in network and under AMC
  • Regular quality audits by supervisors
  • Dedicated Toll free number 80008227 for technical support & cost-effective solutions